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Hi there. Have you ever needed to make
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a hotel reservation in English?
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Today I'm going to show you how to do it. Enjoy!
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City Center Hotel. How can I help you?
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Good morning, I would like to know
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how much a room costs a night, please.
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Our rooms start at $80 for a standard single room.
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And how much does a double room cost?
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A double room is $150 a night.
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And what does that include?
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The price includes a continental breakfast,
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a mini bar in every room, a TV, a hair dryer,
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and we also have an Internet room at your disposal.
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That's fine. I would like to book a room, please.
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When would you like to check in and for how many nights?
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I would like to check in on the 2nd of June
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until the 10th of June for eight nights.
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And what kind of room would you like?
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I would like a double room with two single beds,
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non-smoking, with a walk-in shower and a nice view.
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Will there be any children accompanying you?
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No, there will just be my husband and I.
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Just a moment please and I'll check if a room
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is available for those dates...Yes, we can do that.
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So I have reserved a double room,
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non-smoking for you with two single beds,
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a walk-in shower in a nice room overlooking the gardens
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from the 2nd of June until the 10th of June.
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The total cost will be $1200 including tax.
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If you need to cancel, please let us know 24 hours
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in advance and there's no fee for the cancellation.
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Are these details correct?
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Yes, they are.
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Can I have your full name, please?
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Yes, my name is Susan Greenberg,
G-R-E-E-N-B-E-R-G.
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And how will you be paying, Mrs.Greenberg,
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by cash or credit card?
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I will be paying by credit card.
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Can you give me your credit card number and expiry date?
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Yes, I have it here.
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It's 555-7-5555
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and the expiry date is 02/20.
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Can I help you with anything else, Mrs. Greenberg?
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No, thank you very much.
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But if you could send me a confirmation to my fax number
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I would be happy and the number is 555-7777.
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Yes, that's no problem.
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I'll send the confirmation to you right away.
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Thank you for choosing City Center Hotel.
Have a good day.
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Good-bye and thank you.
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Bye-bye.