成功的工作交接
Successful Handovers
刘立军 供稿
TRANSCRIPT
Starting a new role can be equally exciting and stressful. New employees will want to give a great first impression and, as a manager, you’ll want your new team member to be able to hit the ground running.
But, without a successful handover, new starters may be confused about what’s expected of them and may stumble before they’ve even had a chance to prove themselves.
A handover includes all the essentials an employee needs to get started in their new role, from key responsibilities, software, and organizational charts, to more detailed intel, such as who to go to for particular problems. A successful handover will help a new starter to quickly take ownership of their role and responsibilities.
As a manager, it’s your responsibility to ensure that your team member has the right tools and support from day one. So, let’s take a look at some things you can do to ensure successful handovers in your team.
First, create an accurate job description. Consult the previous job holder and other team members to ensure that it accurately describes the role, including core tasks, key performance indicators, and anyone they’ll be managing. Be sure to include any organization-specific training they’ll need to do, such as in-house software or equipment training.
Now that you’ve put together an overview of the role, it’s time to get into the specifics. What regular deadlines will they need to meet? What will their daily schedule look like? Which suppliers and clients will they be responsible for? These details will be essential to helping your new colleague settle quickly and seamlessly into the team.
Next, plan their first week. A proper induction is essential to helping your new team member understand how they fit into the wider organization. Compile a pack of useful documents, such as team structures, their job description, and company handbooks. Be careful not to bombard them with all this information at once though. Give them time to process what they’ve learned and set aside some time to go over any important topics throughout the week.
If possible, make time for your new hire to shadow their predecessor. Encourage them to take on some tasks, so they can put their newfound knowledge into practice. Of course, if this is a new position or their predecessor has already left, then shadowing won’t be an option. In this case, monitor their progress closely and schedule regular catch-ups to answer any questions they may have.
Finally, gather and share useful information. Your team members will undoubtedly have developed valuable in-depth knowledge about their work, clients and industry. Encourage your team to share this information with their new colleague and signpost other important sources of information, such as organization newsletters, intranets, or shared drives.
A successful handover is not only crucial in helping your new team member to settle into their new role, but also encourages team bonds of trust and support to flourish right from the start.
VOCABULARY
1. stumble v. to walk or move in an unsteady way 跌跌撞撞地走；蹒跚而行。例如：We were stumbling around in the dark looking for a candle. 黑暗中，我们东跌西撞地找蜡烛。
2. bombard v. to attack sb. with a lot of questions, criticisms, etc. or by giving them too much information 大量提问；大肆抨击；提供过多信息。例如：We have been bombarded with letters of complaint. 我们接二连三收到了大批投诉信件。
3. predecessor n. a person who did a job before sb. else 前任。例如：The new president reversed many of the policies of his predecessor. 新任总统推翻了前任的许多政策。
4. catch-up n. a meeting or conversation in which people discuss what has happened since the last time that they met （讨论上次会面后事物进展的）更新会议。例如：I’m seeing my boss for a catch-up next week. 下个月我会和我的上司见面开个更新会。
5. intranet n. (computing 计) a computer network that is private to a company, university, etc. but is connected to and uses the same software as the Internet 内联网，企事业单位内部互联网（公司、大学等的内部网络，但与互联网相接并共享软件）
QUESTIONS
Listen to the news and choose the best answer to each question you hear.
1. According to the passage, what is the purpose of a successful handover for new employees?
A. To introduce them to their new colleagues.
B. To provide them with an office tour.
C. To equip them with all they need for their new role.
D. To offer them a salary negotiation.
2. What should a manager do first to ensure a successful handover?
A. Compile a pack of useful documents.
B. Create an accurate job description.
C. Make time for the new hire to shadow their predecessor.
D. Gather and share valuable information.
3. What does the author suggest if the new employee’s predecessor has already left or it’s a new position?
A. The new employee should figure out everything on their own.
B. Another employee should take over the role of the predecessor.
C. The manager should closely monitor their progress and hold meetings.
D. The new employee should be given more time to understand their role.
4. What can managers do to avoid overwhelming new hires with too much information?
A. They should only give the essential information.
B. They should give the new hires time to process the new information.
C. They should let the new hires learn everything by themselves.
D. They should ask the previous job holder to guide the new hires.
5. Beyond providing essential job details, what does a successful handover promote according to the text?
A. Competition among team members.
B. Independence of the new employee.
C. Development of team bonds of trust and support.
D. Enhancement of individual performance.
KEY
1. According to the passage, what is the purpose of a successful handover for new employees?
A. To introduce them to their new colleagues.
B. To provide them with an office tour.
C. To equip them with all they need for their new role.
D. To offer them a salary negotiation.
【答案】C
【解析】细节题。命题出处在“A handover includes all the essentials an employee needs to get started in their new role...” 根据这句话，我们可以知道成功的交接能提供新员工担任新角色所需的所有东西。所以答案是C。
2. What should a manager do first to ensure a successful handover?
A. Compile a pack of useful documents.
B. Create an accurate job description.
C. Make time for the new hire to shadow their predecessor.
D. Gather and share valuable information.
【答案】B
【解析】细节题。命题出处在“First, create an accurate job description.”这句话告诉我们为了确保成功的交接，管理者首先应该做的事情就是创建一个准确的工作职责描述。所以答案是B。
3. What does the author suggest if the new employee’s predecessor has already left or it’s a new position?
A. The new employee should figure out everything on their own.
B. Another employee should take over the role of the predecessor.
C. The manager should closely monitor their progress and hold meetings.
D. The new employee should be given more time to understand their role.
【答案】C
【解析】细节题。命题出处在“... if this is a new position or their predecessor has already left, then shadowing won’t be an option. In this case, monitor their progress closely and schedule regular catch-ups...” 根据这句话，我们可以得出，如果这是一个新职位或者前任已经离职，那么管理者应该密切关注他们的进展并定期进行交流。所以答案是C。
4. What can managers do to avoid overwhelming new hires with too much information?
A. They should only give the essential information.
B. They should give the new hires time to process the new information.
C. They should let the new hires learn everything by themselves.
D. They should ask the previous job holder to guide the new hires.
【答案】B
【解析】推理题。命题出处在“Be careful not to bombard them with all this information at once though. Give them time to process what they’ve learned and set aside some time to go over any important topics throughout the week.”根据这段文字，我们可以推断出，为防止用过多信息压倒新雇员，管理者可以给新员工一些时间来消化这些信息。所以答案是B。
5. Beyond providing essential job details, what does a successful handover promote according to the text?
A. Competition among team members.
B. Independence of the new employee.
C. Development of team bonds of trust and support.
D. Enhancement of individual performance.
【答案】C
【解析】细节题。命题出处在“A successful handover is ... encourages team bonds of trust and support to flourish right from the start.”根据这句话，我们可以知道，成功的交接不仅帮助新团队成员适应新的角色，还能从一开始就促进团队间信任和支持的纽带发展。所以答案是C。
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