WEBVTT

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Good morning, everybody! First I'd like to introduce Mr. Bardi from Titanic Consulting Co., Ltd.,

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a leading Management Consultancy, specializing in supply chain and customer management.

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Mr. Bardi is here today to discuss with us our supplier evaluation and selection plan. OK, welcome, Mr. Bardi.

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Thank you! It's my honor to be here to make some suggestions and recommendations.

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Mr. Bardi, what do you think of our plan in general terms?

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You have set up certain criteria which are critical to the success of the strategic goals of your company.

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However, there is still room for improvement, especially in terms of execution.

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Well, can you give a specific example to illustrate your point?

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Sure. Your supplier performance review is divided into four sections: company overview, supplier performance ratings, buyer survey, and distribution of feedback.

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Yes.

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Regarding supplier performance, you have listed only five points, namely, reliability, cost, order accuracy, delivery and quality.

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These are nowhere near enough and I would suggest the following additions: business relations, human resources, customer relations, and responsiveness.

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Sounds reasonable. But as long as a company can supply quality products and services, why should we be concerned with their staff?

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There are other considerations, which might impact upon the suppliers' performance and reliability later on.

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The attitude, courtesy, and professionalism of a company's staff are of the same importance.

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Who is in charge of this company?

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I am Lawrence White. How can I help you?

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I'm Robert Sterling, of Argo Supplies Co., Ltd. I've been your supplier for many years.

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I was informed yesterday that you would cease all future business with us. How can you be so merciless?

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Were you given an explanation?

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"Not qualified following a performance review", we were told. Our record with you is sound! We just delayed delivery three times!

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Three times! That's enough for us to lose one customer!

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Mr. Novack. I'm sorry. The delayed deliveries are unacceptable. Considering our partnership in the past,

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if you can improve the stability and reliability of your services to our customers, we'll consider resuming cooperation with you in six months.

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Perhaps I could recommend to you an expert who may help you upgrade your own levels of service, if you are interested.

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Great! Then I wouldn't have come here in vain. Which expert do you have in mind?

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Oh Edward, you've got a new customer!