WEBVTT

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Hi, you guys! The delivery date that we promised to Wonderland is fast approaching. Is everything going well?

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I've been keeping in touch with Donald and Angela. As the production coordinator, Angela goes to the factory frequently, so she is better informed of the progress.

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According to the current situation, we can complete the production on time.

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I've been working with the quality staff of the factory these days to conduct quality inspection every day and we haven't found any quality problem yet.

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OK, how about packaging? You know, proper packaging is almost as important as the quality of the product itself.

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Actually, since we didn't find explicit specifications concerning the packaging, we are not sure what criteria to follow.

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During the negotiation, Wonderland just told us to apply generally accepted criteria in terms of packaging.

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Well, currently, we have two options: first, double-wall corrugated cardboard boxes; second, triple-wall corrugated cardboard boxes.

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Considering the small quantity of this particular order and the low rates we offered, I'm inclined to the first one.

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Well, good quality and excellent service are the keys to success in business.

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Although this is a trial order, we can't afford to cut costs.

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On the contrary, if we demonstrate our commitment to quality and service, we'll gain their trust and launch our business in this market.

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I see. We should think about long-term development. Angela, inform the factory to start packaging with the second option.

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Take it easy! See to it that the packaging is sufficiently robust to withstand transportation by sea.

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I don't want anything to happen to the goods as they make their way across the Pacific Ocean.

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Sure. Each item is wrapped up in air bubble film and then packed in corrugated cardboard boxes, before being secured with metal straps all over.

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How about shipping marks?

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We're told that shipping marks are, um��: LD/DRGSC01/WONDERLAND /NEWYORK/NO1/600.

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Indicative and warnings like "Handle with care", "No dropping" should be clearly stated.

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What's more, poor packaging and marking can damage the chances of success just as much as a poor product.

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Sometimes you lose out to others just because you fail to pack the goods properly.

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Yes, that's true. But my concern is that our costs will go up about 2%, which will obviously lower our profit.

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That's agreed then. We have to sacrifice present profit for long-term goal. Sorry, I have to answer this call. I'll be back in a minute. You may go on.