WEBVTT

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Hi there. Have you ever needed to make

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a hotel reservation in English?

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Today I'm going to show you how to do it. Enjoy!

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City Center Hotel.

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How can I help you?

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Good morning, I would like to know

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how much a room costs a night, please.

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Our rooms start at $80 for a standard single room.

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And how much does a double room cost?

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A double room is $150 a night.

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And what does that include?

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The price includes a continental breakfast,

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a mini bar in every room, a TV, a hair dryer,

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and we also have an Internet room at your disposal.

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That's fine. 

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I would like to book a room, please.

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When would you like to check in and for how many nights?

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I would like to check in on the 2nd of June

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until the 10th of June for eight nights.

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And what kind of room would you like?

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I would like a double room with two single beds,

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non-smoking, with a walk-in shower and a nice view.

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Will there be any children accompanying you?

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No, there will just be my husband and I.

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Just a moment please and I'll check

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if a room is available for those dates...

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Yes, we can do that.

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So I have reserved a double room,

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non-smoking for you with two single beds,

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a walk-in shower in a nice room overlooking the gardens

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from the 2nd of June until the 10th of June.

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The total cost will be $1200 including tax.

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If you need to cancel, please let us know 

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24 hours in advance and there's no fee for the cancellation.

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Are these details correct?

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Yes, they are.

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Can I have your full name, please?

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Yes, my name is Susan Greenberg, G-R-E-E-N-B-E-R-G.

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And how will you be paying, Mrs.Greenberg,

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by cash or credit card?

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I will be paying by credit card.

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Can you give me your credit card number and expiry date?

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Yes, I have it here.

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It's 555-7-5555

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and the expiry date is 02/20.

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Can I help you with anything else, Mrs. Greenberg?

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No, thank you very much.

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But if you could send me a confirmation to my fax number

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I would be happy and the number is 555-7777.

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Yes, that's no problem.

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I'll send the confirmation to you right away.

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Thank you for choosing City Center Hotel.

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Have a good day.

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Good-bye and thank you.

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Bye-bye.