WEBVTT

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Good morning.

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This is Lawrence from the Business Development Department.

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Good morning. This is Jim.

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What can I do for you?

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There's something wrong with my computer.

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What's the matter?

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I turned on my computer and it was OK for a few minutes.

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Then, it suddenly shut down.

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It doesn't work now.

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Would you mind doing me a favor and coming to see what's wrong with it?

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All right.

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I will come over immediately and see what has happened to it.

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Hi, Jim.

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Hi, Lawrence. Let me try turning it on.

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Please.

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It seems to be working fine.

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Wait for a few minutes.

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Well, I think there's something wrong with the software.

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I'll have to re-install the operating software for you.

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How long will it take?

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How long will it take?

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About an hour or so.

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But, will reinstallation lose all my data?

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You will lose all the information and data in disk C,

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but anything elsewhere will be retained.

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That's OK, then.

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I have kept all the data on disks D and E.

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Now I'm going to start re-installing the software necessary for your operation system.

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Now, try it. It should work, I think.

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Yeah, it works fine.

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Let me check the data in disks D and E.

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Here they are.

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Thank you very much, Jim.

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Don't mention it. Bye.

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Bye.