WEBVTT

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Hello, this is Carson International Trading Co., Ltd.

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Can I help you?

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Hi Lawrence, it's Susan speaking.

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Good afternoon, Susan.

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How can I help you?

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Lawrence, it's Susan speaking.

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What are you doing there?

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Oh, Susan, it's you!

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Sorry, I was practicing making and receiving phone calls.

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What? You don't know how to make and receive a phone call in the office?

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Of course I know, but business phone calls are different.

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For example, you must be well prepared before making a phone call.

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Have you made a list of topics for the discussion with me?

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Have you stated the reason for calling me?

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Are you sure that this is the appropriate time to respond?

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And so on and so forth.

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Now tell me, what are you calling for?

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Well, nothing special.

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Nothing? Oh, sweet heart!

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It' is still during office hours,

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and not the right time to be making a private phone call.

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Do you remember what day it is today?

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Well, let me think about it after work and call you back.

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Is that OK?

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All right.

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Take a deep breath; 

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be well prepared; 

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talk appropriately when picking up the phone; 

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let the speaker know who he is talking to; 

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do not delve into a personal conversation immediately; 

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listen carefully; 

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and end the call politely and always follow etiquette. 

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OK, start …

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Hello, may I speak to Susan, please?

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Hello, this is Susan. 

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 Who is that speaking?

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Oh, Susan, it's me, Lawrence.

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Don't you recognize my voice?

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I just call to say I love you.

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And how about going to dinner together I have a gift for you.

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Well, since you ... make the suggestion, I have no objection!