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Good morning. This is Lawrence from the Business Development Department.
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Good morning. This is Jim. What can I do for you?
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There's something wrong with my computer.
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What's the matter?
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I turned on my computer and it was OK for a few minutes. Then, it suddenly shut down. It doesn't work now. Would you mind doing me a favor and coming to see what's wrong with it?
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All right. I will come over immediately and see what has happened to it.
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Hi, Jim.
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Hi, Lawrence. Let me try turning it on.
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Please.
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It seems to be working fine.
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Wait for a few minutes.
12
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Well, I think there's something wrong with the software. I'll have to re-install the operating software for you.
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How long will it take?
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About an hour or so.
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But, will reinstallation lose all my data?
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You will lose all the information and data in disk C, but anything elsewhere will be retained.
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That's OK, then. I have kept all the data on disks D and E.
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Now I'm going to start re-installing the software necessary for your OS.
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Now, try it. It should work, I think.
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Yeah, it works fine. Let me check the data in disks D and E. Here they are. Thank you very much, Jim.
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Don't mention it. Bye.
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Bye.